Your account may be frozen for the following reasons:
Incorrect withdrawal PIN or password: If the wrong PIN or password is entered multiple times (up to four attempts), your account will be automatically frozen for security reasons. To resolve this, you can simply reset your Pin and Password. Learn how to reset your PIN
Unusual account activity: If we detect any suspicious or unusual behavior on your account, a temporary freeze may be placed as a precautionary measure.
Account discrepancies: If there is a mismatch or issue with your account details, your account may also be frozen.
In any case, the reason for the freeze will be communicated to you, or you can contact support for further assistance.